Terms of Service
These Terms of Service ("Terms") govern your access to and use of Luvloot (the "Service", and "we", "us", "our"), at luvloot.app and app.luvloot.app. Luvloot is operated by Muhammed Safwan T, a sole proprietor trading as Luvloot in Malappuram, Kerala, India. By accepting these Terms, or by using the Service, you agree to them and to our Privacy Policy. If you do not agree, do not use the Service.
1. The Service
Luvloot is self-service software. You upload or describe a clothing item and the Service automatically generates outfit suggestions built around it. An optional profile-photo feature can suggest style details about your appearance if you give separate consent. Generating looks uses credits, as described on our pricing page. Access and credits are delivered to your account automatically.
Features, safeguards, pricing, and availability may change as the Service develops. We will give reasonable notice of material changes.
2. Eligibility
You must be at least 18 years old to use the Service. By creating an account or using the Service, you represent that you are 18 or older. Do not upload an image of a minor.
3. Account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.
You may not share, sell, or transfer your account. One person, one account.
4. Billing, Subscriptions, Cancellations, and Credits
Paid products are sold through our authorised payment partner, which acts as seller and merchant of record for the transaction. The seller is identified at checkout, is the name that appears on your statement, and issues your receipt. Luvloot provides and operates the software. The price, currency, billing interval, applicable taxes, and total amount payable are displayed at checkout.
Paid subscriptions renew automatically at the billing interval and price disclosed at checkout until cancelled. By starting a subscription, you authorize the charging of your selected payment method for each renewal until you cancel. You may cancel yourself at any time from your billing settings in the app, without contacting us. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period; it does not reverse a charge already processed or submitted for processing.
Refunds are available for duplicate charges, unauthorised charges, payments taken without delivery, and billing errors, as set out in our Billing, Cancellation and Refund Policy. Otherwise, completed charges are final and non-refundable, and we do not provide prorated refunds or credits for partially used billing periods or unused service credits. Consumed credits are not refundable on the basis that you did not like a generated result.
Where indirect tax applies to your purchase, it is calculated and shown at checkout, and where we are required to collect it we remit it to the relevant authority.
Credits are consumed per generated look. Credits included with a monthly plan are added to your account when payment is confirmed and remain available until your next renewal date. At renewal, any unused balance expires and is replaced by the new monthly allowance; credits do not roll over. Credits are non-transferable, non-refundable except as stated in our Billing, Cancellation and Refund Policy or required by law, have no cash value, and cannot be sold, withdrawn, or converted back into money. Credits are a usage allowance, not a stored-value instrument, gift card, or payment method. If a payment is refunded, reversed, or charged back, we may remove the corresponding credits, benefits, or account access and correct the associated balance.
If you believe a charge was made in error or that you have a non-waivable right to a remedy, contact [email protected] with your account email and the payment reference from your receipt. We may request information reasonably needed to evaluate the request. We aim to acknowledge billing enquiries within 2 business days and to resolve refund requests promptly. Once a refund is approved, the time it takes to reach your account depends on your bank and the payment partner, which we do not control.
Full billing rules — including how to cancel, when refunds apply, and how credits are treated — are in our Billing, Cancellation and Refund Policy, which forms part of these Terms.
Nothing in these Terms excludes or limits any refund, cancellation, withdrawal, warranty, or other consumer right that cannot lawfully be excluded or limited.
5. Acceptable Use
You agree not to use the Service to:
- Upload, request, or distribute content that is illegal, obscene, defamatory, or violates any person’s privacy, publicity, intellectual-property, or other rights.
- Upload an image containing another identifiable person unless you have their informed permission and all rights necessary for the processing requested.
- Upload an image of a minor or attempt to produce sexual, exploitative, abusive, or otherwise harmful content involving a minor.
- Use an input or output to impersonate, deceive, harass, defame, surveil, identify, authenticate, or make decisions about a real person.
- Ask the Service to preserve, copy, or recreate a real person’s face, body, identity, or biometric characteristics.
- Reverse-engineer, scrape, or systematically extract data or outputs from the Service.
- Circumvent moderation, rate limits, credit systems, or access controls through automation, bots, or other means.
- Remove, hide, or alter any watermark, provenance marker, or metadata that identifies content as AI-generated, or present a generated image as an unedited photograph of a real person.
- Use the Service for any illegal purpose or in violation of applicable law or regulation.
We operate automated content moderation and may refuse a request, block content, and suspend or terminate accounts that violate these rules. Moderation is applied at our discretion and does not transfer responsibility for your inputs, your instructions, or your use of outputs, which remains yours at all times. We may cooperate with law enforcement or regulators where required by law.
6. Your Content and Image Rights
You retain ownership of images, garment descriptions, profile information, and other material you upload ("Input Content"). By uploading Input Content, you grant us and our service providers a non-exclusive, worldwide, royalty-free license to host, transmit, store, reproduce, adapt, transform, and process it to provide, secure, troubleshoot, and enforce the Service, and to evaluate, develop, improve, and train the models behind it, as described in our Privacy Policy.
Your profile photo is excluded. The license above does not allow us or our providers to use an identifiable profile photo you upload to train models, unless you separately opt in for that purpose. The general wording above does not override this.
You represent and warrant that you own or control all rights needed for your Input Content and requested processing. If Input Content depicts another person, you are responsible for obtaining their informed permission before upload. The optional profile-photo feature is intended only for a consenting adult’s own photo.
Styling outputs ("Output Content") are provided for personal and commercial use subject to these Terms, applicable law, and any third-party rights. We make no claim of ownership over your Output Content, but copyright or exclusivity may not arise in AI-generated material in every jurisdiction.
6a. Shopping suggestions
Where the Service suggests items or retailers, those are informational references to help you find something similar. We do not sell those items, we are not a party to any purchase you make from a third party, and we have no control over their price, availability, accuracy, or quality. These suggestions are not paid placements, and we do not currently receive any commission or affiliate fee for them. Where that position changes, this section will be updated.
7. AI Processing, Synthetic People, and Output Limitations
The Service uses automated systems to analyse garment and style information and generate illustrative images. For image-based styling, the generated look is built around the garment and shows a synthetic wearer, not the person in your photo.
The Service is not a facial-recognition, identity-verification, authentication, or surveillance system. We do not design the Service to create a faceprint or biometric template for uniquely identifying you or anyone in an uploaded image.
Generated figures are synthetic. They are not intended to depict, and are not presented as, any real person, and any resemblance between a generated figure and a real individual is coincidental and unintended. Output Content is not evidence that any real person wore, endorsed, or participated in the depicted look. You must not present Output Content as an authentic photograph of a real person, use it to identify anyone, or use it to make identity, employment, credit, housing, insurance, education, healthcare, legal, or similarly consequential decisions.
Outfit suggestions are illustrative recommendations, not professional fashion, legal, safety, or commercial advice. Outputs are generated automatically, may be inaccurate, and may not satisfy your request. We do not guarantee any particular result, or the accuracy, originality, merchantability, or fitness for a particular purpose of any output.
Outputs are AI-generated and are not exclusive. Another person who uploads a similar garment or writes a similar request may receive a substantially similar result. Generated images may carry a watermark or embedded markers identifying them as AI-generated; you must not remove or alter these, or present a generated image as a real photograph. You have no right to any payment or share of revenue from us for content you create with the Service.
8. Your Responsibility and Indemnity
You are responsible for reviewing Output Content before publishing, selling, or relying on it and for complying with applicable laws, platform rules, disclosure requirements, and third-party rights.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Luvloot and its operators, personnel, and service providers from third-party claims, losses, liabilities, damages, and reasonable legal costs arising from: (a) Input Content you lacked the right or permission to upload; (b) your instructions or prohibited use of the Service; (c) your publication, representation, or downstream use of Output Content; or (d) your breach of these Terms. This obligation does not apply to the extent a claim results from our own breach, fraud, gross negligence, wilful misconduct, or any liability that applicable law does not permit us to exclude.
9. Copyright and Takedown Requests
If you believe content on Luvloot infringes your copyright or another right you hold, email [email protected] with your contact details, what the protected work is, where the content is, why you believe the use is unauthorised, and a statement that your information is accurate and given in good faith.
We may ask you to verify your claim. We can remove or restrict the content, tell the affected user, and act against repeat infringement. If your content was removed and you believe that was wrong, reply to us and we will review it.
10. Suspension and Termination
You can stop using the Service or ask us to delete your account at any time. Deleting your account does not cancel a paid subscription — cancel that in your billing settings first.
We may restrict, suspend, or end your access if you break these Terms, create legal or security risk, abuse the Service, or fail to pay, or where the law requires it. Where it is reasonable to do so, we will tell you first and give you a chance to put it right.
When your access ends, unused credits are lost except where the law says otherwise, and any amounts you already owe remain payable. The parts of these Terms that are meant to outlast the agreement — including content licences for data we still hold, payment obligations, indemnity, disclaimers, liability limits, and dispute terms — continue to apply.
11. Intellectual Property
The Luvloot brand, logo, interface design, and underlying technology are our exclusive property. Nothing in these Terms grants you a right to use our trademarks, trade names, or branding without prior written consent.
12. Availability and Changes
We strive for high availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features of the Service. For material changes to paid plans, we will provide at least 14 days’ notice by email.
13. Disclaimer of Warranties
To the maximum extent permitted by law, the Service and Output Content are provided “as is” and “as available” without warranties of any kind, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, or uninterrupted and error-free operation.
14. Limitation of Liability
To the maximum extent permitted by law, Luvloot is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, data, goodwill, or opportunities; or claims arising from the content or accuracy of any output, your Input Content or the rights and permissions attaching to it, or your publication or downstream use of Output Content.
To the maximum extent permitted by law, our aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to the greater of: (a) the amount you paid us in the 12 months before the event giving rise to the claim; or (b) US $100.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of applicable data-protection obligations, or any other liability that cannot lawfully be excluded or limited. Consumer rights that cannot be waived remain unaffected.
15. Governing Law
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Disputes that cannot be resolved informally are subject to the exclusive jurisdiction of courts located in India. If you are a consumer in the EU, UK, or another jurisdiction with mandatory consumer protections, you retain those protections and any non-waivable right to bring proceedings in your country of residence.
16. Changes to These Terms
We may update these Terms. We will provide reasonable notice of material changes and, where required by law or these Terms, email notice at least 14 days before they take effect. We may require you to affirmatively accept a revised version before continuing to use the Service. The “Last updated” and “Effective date” above identify the applicable revision.
17. General
If any part of these Terms is found unenforceable, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer these Terms to someone else without our consent; we may transfer them in connection with a merger, acquisition, or sale of the business. These Terms and the policies they refer to are the whole agreement between us about the Service.
18. Contact
If you have questions about these Terms or the Service, contact us:
Muhammed Safwan T
Sole proprietor trading as Luvloot
Malappuram, Kerala, India
Email: [email protected]
Phone: +91 90614 66446
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