Billing, Cancellation and Refund Policy
This policy explains how Luvloot subscriptions are billed, how to cancel, when refunds apply, and how credits work. It forms part of our Terms of Service.
1. Who sells you the subscription
Paid plans are sold by Link, LLC, formerly Lemon Squeezy, LLC, trading as Lemon Squeezy ("Lemon Squeezy"), acting as Merchant of Record. Lemon Squeezy is the seller on record, so Lemon Squeezy is the name that appears on your card or bank statement, and Lemon Squeezy issues your receipt. It handles checkout, payment, applicable taxes, and approved refunds. Your purchase is also subject to the Lemon Squeezy Buyer Terms shown at checkout.
Checkout shows the price, currency, billing interval, applicable taxes, and the total before you pay. Your bank may separately charge currency-conversion or other fees.
2. Delivery
Luvloot is self-service software. It is not a physical product and not a human styling service. When your payment is confirmed, your plan and its monthly credits are added to your Luvloot account automatically, and generated looks are delivered in the app. If a payment is confirmed but your access or credits do not appear, contact us and we will fix it.
Immediate access. By completing your purchase you ask us to give you access straight away, and you accept that once access begins you lose any statutory cooling-off or withdrawal right, to the extent that right can be waived where you live. Where it cannot be waived, you keep it in full.
3. Renewal and cancellation
Paid plans renew automatically each month at the price shown at checkout until you cancel. By subscribing you authorise Lemon Squeezy to charge your payment method for each renewal.
How to cancel. You can cancel yourself at any time from the Lemon Squeezy Customer Portal — a secure billing page where you can cancel, see your renewal date, and update your payment method. The link is in your account and in your purchase confirmation email. You do not need to contact us to cancel. We recommend cancelling at least 48 hours before renewal so the change is processed before the next charge.
Cancelling stops future renewals. Your paid access continues until the end of the period you have already paid for, then ends. Cancelling does not reverse a charge that has already been taken.
Deleting your Luvloot account does not cancel your subscription. Cancel through the Customer Portal first, then delete the account.
If you cannot reach the Customer Portal, email [email protected] and we will send you a current link or ask Lemon Squeezy to action it.
4. If a renewal payment fails
If a renewal payment fails, Lemon Squeezy retries it over a short recovery period. Your access may be limited during that time, and if recovery does not succeed the subscription ends. You can update your payment method in the Customer Portal at any time.
5. Refunds
Except where the law requires it or Lemon Squeezy approves it, completed charges are final. We do not give partial refunds for a billing period you have started, and we do not refund unused credits.
Credits you have already spent, and looks that were delivered successfully, are not refundable simply because you do not like the result. AI output varies, and that is described in our Terms. This is not a satisfaction guarantee.
We will look into a request that involves an unauthorised or duplicate charge, a payment taken without delivery, a clear billing error, or any right you have that cannot be waived. Making a request does not guarantee a refund — Lemon Squeezy decides refunds as Merchant of Record.
6. If something goes wrong on our side
If a generation fails for a technical reason on our side, or credits are deducted twice, the normal fix is that we restore the affected credits to your account rather than pay cash. We may check our generation and credit records first. A request that fails and correctly returns your credits does not get an extra top-up.
Credit restoration does not apply where the look was delivered but you did not like it, where the request broke our Terms, or where the records do not show a fault on our side. Rights you have under law are unaffected.
7. How credits work
- Monthly plan credits reset on your renewal date and do not roll over.
- All credits are non-transferable, have no cash value, and cannot be exchanged for money except where the law requires.
- Refunds and chargebacks: if a payment is refunded, reversed, or charged back, we may remove the matching credits or benefits and correct your balance.
- If you delete your account, unused credits are lost. Deleting an account is not a cancellation.
- Suspension or termination: credits may be frozen while we investigate, and may be lost if we end your access for breach, fraud, abuse, or non-payment, to the extent the law allows.
- If we discontinue paid plans, we will give reasonable notice and either a period to use remaining credits, a comparable replacement, or another remedy. Refunds are given where the law requires.
8. Receipts and billing questions
Lemon Squeezy issues a receipt for every successful payment, and your order history is available from your purchase confirmation email and the Customer Portal.
For a billing or refund question, email [email protected] with:
- the email address on your Luvloot account;
- the Lemon Squeezy order or subscription number;
- the date, amount, and product;
- a short description of the problem; and
- any error message or screenshot — never your full card number.
We may ask you to confirm you own the account or order. Lemon Squeezy and the payment providers control refund approval, processing, currency conversion, and how long a refund takes to appear, so we cannot promise a particular outcome or date. Cancellation does not need a support request — use the Customer Portal.
9. Chargebacks
Please contact us first so we can look into it. That does not affect any right you have to dispute a charge with your bank. An unjustified or duplicate chargeback may lead to your access being suspended, matching credits removed, or amounts owed being recovered. Nothing here stops you reporting an unauthorised transaction or using a lawful consumer-protection process.
10. Rights that cannot be waived
Nothing in this policy removes or limits a cancellation, withdrawal, refund, warranty, or other consumer right that cannot lawfully be excluded. Where the law conflicts with this policy, the law wins. Lemon Squeezy's own obligations and discretion as Merchant of Record are also unaffected.
11. Contact
Luvloot
[email protected]