Billing, Cancellation and Refund Policy
This policy explains how Luvloot subscriptions are billed, how to cancel, when refunds apply, and how credits work. It forms part of our Terms of Service.
1. Who sells you the subscription
Luvloot is operated by Muhammed Safwan T, a sole proprietor trading as Luvloot in Malappuram, Kerala, India. Paid plans are sold through our authorised payment partner, which acts as seller and merchant of record for the transaction. The seller is identified at checkout, is the name that appears on your card or bank statement, and issues your receipt. Luvloot provides and operates the software.
Checkout shows the price, currency, billing interval, applicable taxes, and the total before you pay. Your bank may separately charge currency-conversion or other fees, which we do not control and do not receive.
2. Delivery
Luvloot is self-service software. It is not a physical product and not a human styling service. When your payment is confirmed, your plan and its monthly credits are added to your Luvloot account automatically, and generated looks are delivered in the app. If a payment is confirmed but your access or credits do not appear, contact us and we will put it right.
Immediate access. By completing your purchase you ask us to give you access straight away, and you accept that once access begins you lose any statutory cooling-off or withdrawal right, to the extent that right can be waived where you live. Where it cannot be waived, you keep it in full.
3. Renewal and cancellation
Paid plans renew automatically each month at the price shown at checkout until you cancel. By subscribing you authorise the charging of your payment method for each renewal until you cancel.
How to cancel. You can cancel yourself at any time from your billing settings in the Luvloot app. You do not need to email us, call us, or give a reason. We recommend cancelling at least 48 hours before renewal so the change is processed before the next charge.
Cancelling stops future renewals. Your paid access continues until the end of the period you have already paid for, then ends. Cancelling does not reverse a charge that has already been taken.
Deleting your Luvloot account does not cancel your subscription. Cancel first, then delete the account.
If you cannot reach your billing settings, email [email protected] and we will process the cancellation for you.
4. If a renewal payment fails
If a renewal payment fails, it may be retried over a short recovery period. Your paid access may be limited during that time, and if recovery does not succeed the subscription ends and unused credits are forfeited. You can update your payment method in your billing settings at any time, and you can resubscribe whenever you like.
5. Refunds
This section explains when a refund is available, so you know the position before you pay.
Where we refund. On request, and following verification against our billing and delivery records, we refund:
- a duplicate charge — you were charged more than once for the same period;
- an unauthorised charge — the payment was not authorised by you or by anyone entitled to use your payment method;
- payment without delivery — the charge succeeded but your plan or credits did not arrive and we are unable to put it right; or
- a billing error — the wrong amount, the wrong date, or a charge taken after a valid cancellation.
Where we do not refund. Outside those cases, completed charges are final. We do not provide partial or prorated refunds for a billing period that has started, and we do not refund unused credits. Credits already spent, and looks that were delivered, are not refundable on the basis that you did not like the result. This is not a satisfaction guarantee.
How refunds are paid. Approved refunds are returned to the original payment method. We cannot refund to a different method, or as cash or account credit. Refunds are made in the currency charged. Once approved, how long a refund takes to appear depends on your bank and the payment partner, and we cannot compensate for exchange-rate movement or fees applied by your own bank.
Rights you have under law that cannot be waived are unaffected — see section 11.
6. Credit restoration
Where a generation does not complete because of a fault on our side, or credits are deducted more than once for the same request, the remedy is restoration of the affected credits to your account rather than a cash payment. Requests are assessed against our billing and generation records.
Credit restoration does not apply where a look was delivered, where the request breached our Terms, or where our records do not show a fault on our side. Rights you have under law are unaffected.
7. How credits work
- Fulfilment: credits included with a paid plan are added to your Luvloot account automatically when payment is confirmed.
- Use: credits are consumed when you generate a look. The current cost of each type of look is published on our Pricing page.
- Expiry: monthly plan credits remain available until your next renewal date. At renewal, any unused balance expires and is replaced by the new monthly allowance; credits do not roll over.
- Refundability: unused and consumed credits are non-refundable except where this policy says a payment qualifies for a refund or where required by law.
- Transfer and cash value: credits are tied to your account, are non-transferable, have no cash value, and cannot be sold, withdrawn, exchanged, or converted back into money.
- Not stored value: credits are a usage allowance included with a plan, not a currency, stored-value instrument, gift card, or payment method, and cannot be used outside Luvloot.
- Refunds and chargebacks: if a payment is refunded, reversed, or charged back, we may remove the matching credits or benefits and correct your balance.
- Account closure: unused credits are lost if you delete your account. Deleting an account does not cancel a subscription.
- Suspension or termination: credits may be frozen while we investigate, and may be lost if we end your access for breach, fraud, abuse, or non-payment, to the extent the law allows.
- If we discontinue paid plans: we will give reasonable notice and either a period to use remaining credits, a comparable replacement, or another remedy. Refunds are given where the law requires.
8. Changes to plans and prices
We may change plan features, credit allowances, and prices. Where a change affects the price of an existing subscription, we will give at least 14 days' notice by email before it applies to a renewal, and you may cancel before that renewal takes effect. Continuing your subscription after the change applies confirms your acceptance of it.
9. Receipts and billing questions
A receipt is issued for every successful payment and sent to the email address on your account. Your billing history is available in your billing settings.
For a billing or refund question, email [email protected] with:
- the email address on your Luvloot account;
- the payment or order reference from your receipt;
- the date, amount, and plan;
- a short description of the problem; and
- any error message or screenshot — never your full card number.
We may ask you to confirm you own the account before we act on a request. We aim to acknowledge billing enquiries within 2 business days and to resolve refund requests promptly. Cancellation does not need a support request — you can do it yourself in your billing settings.
10. Chargebacks
Please contact us first so we can look into it. That does not affect any right you have to dispute a charge with your bank. An unjustified or duplicate chargeback may lead to your access being suspended, matching credits removed, or amounts owed being recovered. Nothing here stops you reporting an unauthorised transaction or using a lawful consumer-protection process.
11. Rights that cannot be waived
Nothing in this policy removes or limits a cancellation, withdrawal, refund, warranty, or other consumer right that cannot lawfully be excluded. Where the law conflicts with this policy, the law wins.
12. Changes to this policy
We may update this policy. We will give reasonable notice of material changes, and the version in force at the time of a purchase applies to that purchase. The dates above identify the applicable revision.
13. Contact
Muhammed Safwan T
Sole proprietor trading as Luvloot
Malappuram, Kerala, India
Email: [email protected]
Phone: +91 90614 66446
Contact page